Support

We’re here to help.

Most answers are below. If you don’t find what you need, email us and we usually reply within a business day.

Frequently asked

How do I get started?

Download ServCall from the App Store, sign in, pick your trade (HVAC, Plumbing, or Electrical), and set your business hours. We provision a real US local number for you and your AI agent goes live — usually under 10 minutes end-to-end.

Can I customize what the AI says?

Yes. In the app, open Settings → Call Intelligence. Choose tone (professional, friendly, direct), edit the greeting, toggle which details the agent must collect (caller name, callback number, service address, issue type, urgency, callback preference), and add custom intake questions for your trade.

What happens when a caller reports an emergency?

ServCall listens for trade-specific danger signals — gas leak, burst pipe, sparks, exposed wire, burning smell, no heat, etc. The instant one is detected, a push notification fires to your phone with a red urgency flag and the caller's details. You can tap-to-call back from the notification.

How many AI minutes do I get, and what happens when I use them up?

Each plan includes a fixed monthly amount of AI-answered minutes: 100 (Starter), 500 (Growth), 1,000 (Pro). There are no overage charges — you're never surprise-billed. If you regularly need more, upgrade your plan any time for a bigger monthly allowance. You can also pause intake from Settings whenever you like.

How do I cancel or change my plan?

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, tap ServCall, and you can cancel or change tiers. Changes to a different tier take effect at the start of the next billing period; cancellation takes effect at the end of the current period.

How do I delete my account?

In the app, open Settings → Delete Account → tap "Delete My Account." This permanently removes your workspace, leads, transcripts, recordings, and bookings within seven days. You will be signed out immediately and cannot recover the data afterward.

Where do I view my call history?

All inbound calls land in the Leads tab. Tap any lead to see the structured details (caller name, phone, address, issue), the full transcript, the recording, and a one-tap callback button.

Is my caller data sold or shared?

No. Caller data (phone numbers, names, addresses, transcripts) is used to operate your workspace and is never sold to third parties. See our Privacy Policy for the full rundown.